Unsolicited comments Aerolite Meteorites customers

Anyone can say things like "buy from us with confidence" or "guaranteed authenticity" but when we make such statements we mean them. 100% customer satisfaction is my aim with every sale, and every meteorite-related inquiry. As the company director, I personally stand behind the quality and authenticity of every meteorite specimen, impactite, jewelry piece, and meteorite collectible in the Aerolite Meteorites inventory. But don't just take my word for it. Please read a few comments from some of our thousands of happy customers. These are real emails from real people, and every one unsolicited.

Geoff Notkin Director, Aerolite Meteorites, Inc.

I was speechless when I opened the package containing the Sikhote-Alin and all the extras that were included. Everything is spectacular and very much appreciated. Thanks for taking the time to talk with me, and your enthusiasm in helping me choose this great meteorite.
— Jeff P., New York
All I can say is WOW. I received my order today and have been like a child Christmas morning — as a matter of fact my entire staff and I shut the place down for about an hour to unpack and experience each wonderful item during lunch. Thank you again. It was such a joy to see the crust and the many many chondrules and differences between the specimens. I'm looking forward to using them as teaching tools.
— Jennie L., Educator, California
I received the Odessa and it is absolutely perfect. Do I sound like a broken record? Every meteorite I get from you is superb, and I can't thank you enough. This Odessa is another one with a lot of compact character. On the aesthetics meter, it ranks just below No. 1 which of course happens to be the fine Mundrabilla I recently purchased from you. I mean it when I say I consider it a privilege to have been offered such a treasure.
— Jim S., Texas
I gave away all of the meteorites you donated for the kids and they loved them! You should have seen their faces light up as well as their parents. I think it was the giveaway of the day. Thank you for helping make my part of Space Day a huge success.
— Greg R., NASA Ambassador, Virginia
I want to thank you guys again. The meteorite fragments were handed out last Friday and many of the kids were awestruck. The kids did not know that everyone was getting one. They thought the top scorers would, and many asked if they were real, not believing they would ever get something like that. I showed them the proof, and showed how they could do an initial test with a strong magnet. They were dumbfounded when they were told that they were holding a rock that, most likely, predated Earth. Thank you again for helping to put wonder in children for whom it is normally out of socioeconomic reach.
— Raymond H., Schoolteacher, Iowa
I received the box of meteorites. You did such a careful and nice job of packaging the lovely assortment. Once again, thank you so much for your assistance ... you were by far the most informed and helpful person I spoke to with regard to meteorites.
— Paula T., Art & Science Museum, Louisiana
I wanted to let you know that I received my Campo yesterday and it exceeded my expectations by a factor of 10! I'm giving this to a friend as a birthday gift, but now I'm fascinated by the thing. After holding it in my hand, I can't let go of the thought of doing some meteorite hunting on a future vacation. I'll contact you with another order in the near future. Thanks for sharing your knowledge and the fantastic service!
— Adam W., Washington
Thank you so much for your time. You are an asset to eBay as well as the meteorite collecting community.
— Alyson B., Texas
I was just about to write a short e-mail to you about the arrival of the very special Millbillillie. From further away has come another visitor, a glorious meteorite which wonderfully tells of its travels from the great flow-lines. I love it; the patina is superb! It arrived at my P.O. late yesterday in perfect shape. Thanks so much supplying the meteorite, Geoff.
— Dr. Paul R., Author, Numismatist, California
I just received the piece of Libyan Desert Glass I ordered from you and am completely blown away. It is much more than I expected. The color is beautiful and the surface has been polished so smooth it looks hand done. Anyway, I just wanted to thank you and let you know how impressed I am with your site.
— Bill C., School Teacher, Pennsylvania
Today we received the mail with the excellent specimen, your nice letter and the photo. We find no words to thank you for all. For today, always your German friends.
— Walter Z., Germany
I just took a peek at your website and saw the new rocks. I just can't imagine how you come up with this stuff. You must just be very well connected. Amazing. Anyway, it's a treat to see these great pieces on your website. No one else seems to have anything comparable.
— Bob C., Geologist, California
Thank you very much for your excellent customer service on this, it really is much appreciated. I visited Canyon Diablo a couple of years back and have been meaning to get myself a nice specimen to remind me of what was a super visit. Thanks once again and I look forward to dealing with you again in the future.
— Mark L., Great Britain
In regards to the auction again, I am absolutely thrilled. I love everything I won. Thank you so much and I was so excited to win the bid. I have seen you on The Best Places to Find Cash & Treasures which makes the purchase that much more exciting. Again thank you and happy meteor hunting.
— Connie B., Texas
Just to let you know I received the pendant yesterday and it looks great. Thanks very much for sending it quickly and providing a quality service. I'd definitely buy from your site again. Good luck with everything mate.
— Dan L., Great Britain
I just wanted to say thanks for the wonderful information on your website. I am a rock hound myself and I must confess, after reading your patient instructions about meteorite identification to folks, you obviously must have to deal with tons of nitwits and even so, your patient instruction is invaluable to any would-be meteorite hounds.
— Karen P., Oklahoma
Thank you very much for your professionalism. I am very excited for my new specimen and the thank you gift. Your integrity in this matter has been astonishing and I appreciate it a great deal. I look forward to doing more business with you in the future.
— Matt J., California
Thanks you so much for taking the time to answer all my questions. I see your that you are quite a leader and true professional in this field, and I am honored that you are taking this much time to discuss the ins and outs (and who's-who) of collecting meteorites. 
— James G., Entertainer, New York
I received the Canyon Diablo. A beautiful, beautiful specimen. I am more than pleased. I also want to thank you again for the donation to our school. We both want to express our appreciation for the meteorites and the DVD. I did play the DVD, and got quite a response. A lot of the students expressed interest, to say the least! Some of the students want to actually do the work of a meteorite hunter! Thank you again for all your help.
— Jerry S., Schoolteacher, New York
This is an unsolicited testimonial regarding my experiences with Aerolite Meteorites. I am a "newbie" to the field of meteorite collecting. I turned my attention to the Internet,  in an attempt to find a supplier only to turn away in frustration at the carnival flea market style approach some sellers employed in their presentation. I then started to look for meteorite dealers and found a few that presented themselves as reputable only to not have my repeated phone calls and email's returned. I then had the good fortune to contact Aerolite Meteorites. I found a specimen on their web-site that I was interested in and placed a call. My call was answered with a professional message and was returned within hours by the owner Mr. Geoff Notkin. The first words he spoke was an apology for not getting back to me sooner and then he asked "how could he help me." He impressed me over the phone by answering a few questions for which I already knew the answers and instilled enough confidence in me to place my first order. The entire transaction was flawless from beginning to end. My specimen arrived, when expected, professionally packaged in a careful and considerate manner,  and clearly labeled. The specimen was exactly as pictured on his professional web-site and it's measurements and specifications were exact to the millimeter! It exceeded my expectations and it has become the focal point of my collection. Geoff and his staff have made meteorite collecting a truly fun and fascinating family hobby without the drama of worrying about the unseen problems of conducting business over the Internet with people you will never talk to. My children can explore the site in safety and for that, I am grateful and I look forward to a long relationship with Aerolite Meteorites.
— John M., Colorado
Thank you so much for your help with all of this. All too often it seems that there is no such thing as customer service anymore. You and your staff are clearly the opposite of this trend. I will definitely be recommending you and I am eagerly awaiting my piece of the moon! Many thanks.
— John N., California
Thank you for the excellent specimens. Having looked extensively on the internet the meteorites you have listed are of a much higher quality and you are a dealer with a very good reputation. I have enjoyed doing business with you and look forward to more in the future.
— Karl A., Missouri
Received the package with the meteorite today. Very very pleased! Nice specimen just as it was described! You will certainly have a repeat customer here! Always a pleasure doing business with nice people as well! Once again, pleased with the specimen and look forward to further purchases.
— Steve C., Michigan
The Nininger paperwork you mailed came this afternoon, and I must say I'm impressed. Everything looks perfect, and I really appreciate the extra miles you've gone for me getting the letters, receipts, certificates of authenticity, and everything. Sending a refund check for the difference in postage really wasn't necessary, but just shows what an honest person you are. All this for someone you have never met!
— Ben M., California
Geoff, I got the package safe and sound. I couldn't be happier and am saving my pennies to start building a collection. Keep the newsletters coming and thanks for the Tucson guide with the story. We should all live such interesting and adventurous lives.
— Kevin B., Illinois
Thank you for personally replying to my concerns. Your on-hands one-on-one contact with my situation, proves to me you are truly a very reputable businessman. I will continue to purchase from you and recommend you to my colleagues.
— Tim S., Corporate Officer, Texas

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